Kitsen Lilly

About

Lilly Kitsen is an HR Business Partner and Human Resources Manager at the Royal Conservatoire of Music. Kitsen provides strategic guidance and project management for various HR programs, leading the execution of strategic HR projects aligned with organizational objectives. They serve as an expert in employment legislation and HR best practices, facilitating workplace investigations, performance coaching, and team development to ensure fair resolution of employee relations issues. Kitsen also develops and reviews HR policies to align them with organizational goals and legislative updates, providing regular reports on HR trends to support data-driven decision-making. Kitsen's expertise extends to employee relations, labor relations, and workforce planning, with a focus on implementing HR initiatives and contributing to continuous improvement. They provide advisory support to management and employees on employee relations matters, conduct investigations into grievances, and review policies and procedures. Kitsen has experience managing WSIB claims, return-to-work programs, and disability management, ensuring workplace accommodations are met. They also possess a strong understanding of collective agreements and compliance. Previously, Kitsen played a key role in modernizing performance appraisal processes and designing training for supervisors on performance management and progressive discipline. They conducted workplace investigations to help efficiently resolve grievances and provided recommendations for consistency and compliance. Kitsen also coached leaders on recruitment methods, interviewing techniques, and applicable legislation, and played an essential role in implementing new applicant tracking systems and designing selection tools. Their experience includes identifying training and development needs and designing interactive training sessions on employment equity, human rights, ESA, and OHSA, which resulted in higher engagement rates and administrative time savings.